August, 2025

Aug 23 2025

On a scale of 9 to 10, how much do you love us?

Balanced Rating Scales: The Foundation of Meaningful Feedback I visited a relative in hospital yesterday. They had a few grumbles about some aspects of the care they were receiving. Fortuitously, a patient survey was delivered moments later! Great, this is your chance to provide feedback, I said. But working through the survey together, we felt […]

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