Unwillingness to answer. 4 reasons why people refuse to respond
If you’ve ever used a survey in a research or evaluation project, you may have encountered unanswered questions by some respondents. Even if respondents are able to answer a particular question, they may be unwilling to do so. There are usually four key reasons why respondents sometimes don’t answer questions in surveys. 1. It’s too […]
Read more4 tips for minimising intercept interview errors
If you’ve hosted an event, activity, exhibition or festival in which you’ve garnered feedback from visitors, you may be familiar with the process of intercept interviewing. This is where a team of people with clipboards approach visitors and ask for feedback during or immediately after the event to capture their immediate views and experiences. Starting […]
Read moreBreakups, telcos and surveys. The importance of welcoming feedback
I recently changed telecommunications companies after having been with my provider for more than 15 years. I received a call from a company on behalf of said telco with an invitation to answer some questions about why I left them after such loyalty and longevity. This pleased me, as I felt I had broken off […]
Read moreQuantitative or qualitative research? Which one to use?
If you have a research or evaluation question or issue you want to explore, how you do you know whether you need to collect qualitative or quantitative information? Your research or evaluation consultant will be able to advise you but here are some things for you […]
Read more7 deadly sins of survey design
With survey software platforms available free of charge and easy to use, it can be enticing to run your own survey- perhaps amongst your stakeholders, clients or staff members. However, it takes someone with specialised skills to design a survey well, to ensure you gather information that you need and you can use. If you […]
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