Aug 23
2025
On a scale of 9 to 10, how much do you love us?
Balanced Rating Scales: The Foundation of Meaningful Feedback I visited a relative in hospital yesterday. They had a few grumbles about some aspects of the care they were receiving. Fortuitously, a patient survey was delivered moments later! Great, this is your chance to provide feedback, I said. But working through the survey together, we felt […]
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Jul 21
2014
Breakups, telcos and surveys. The importance of welcoming feedback
I recently changed telecommunications companies after having been with my provider for more than 15 years. I received a call from a company on behalf of said telco with an invitation to answer some questions about why I left them after such loyalty and longevity. This pleased me, as I felt I had broken off […]
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